GENERAL INFORMATION
How do I book a class?
You can book classes via the Member Area or our mobile app.
Can I get Day Passes?
Non-members can use Treed Fitness on a day pass for a cost of £10. All non-members will be asked for a valid form of ID and to complete an exercise waiver prior to entry.
Do you provide Towels & Lockers?
Lockers are provided to store your personal belongings whilst training. These are combination lockers so you do not need to bring a padlock. We do not provide towels at this time.
If you are tired of having to lug the old gym bag to work each day, permanent lockers are available to hire (subject to availability). Please speak to reception to find out about locker availability.
You can book a session with one of our expert personal trainers by singing up here or using the mobile app
You need to be at least 16 to join Treed Fitness.
Anyone under the age of 18 must also complete an induction before their membership is activated.
Yes, of course. You can book a free tour by coming into see us and we will show you around
Treed Fitness has 24/7 CCTV which is always monitored externally.
The fastest and easiest way to retrieve lost property is to head back to Treed Fitness and speak to a member of staff. Alternatively, you can email us at hello@treedfitness.com and we can get in touch with Treed Fitness directly. Please allow us 48 hours to handle your email.
THE GYM
What equipment do you have?
We have a large selection of cardio machines, free weights and resistance training equipment. We have best in-class gym equipment – Life Fitness, Eleiko and Concept2. We also have an Infrared Sauna available to hire in hourly blocks.
Is Treed Fitness air-conditioned?
Yes, our gym floor and private studio are fully air-conditioned.
Rest assured, you’re in safe hands with our experienced instructors. We recommend arriving 5 minutes early and letting the trainer know this is your first time.
Our Functional Training Zone holds up to 8 people.
Yes, one of our expert Wellbeing Trainers will give you a full induction of Treed Fitness. This includes a personalised exercise programme to help you get the most out of your membership.
No, our lockers operate using a combination lock. A member of staff will show you how to use this. Permanent lockers are available to rent.
Accessible toilet & shower facilities are available. The accessible shower is located within the accessible toilet space. The facilities available in the accessible shower include; an adjustable shower head and a flip down seat.
Unfortunately, the downstairs area of the gym is only accessible via the stairs. We apologise for any inconvenience this may cause.
We have 3 private changing rooms with luxury showers with complimentary products including shower gel, shampoo, body cream, & hairdryers.
Our busy and quiet periods are:
- Busiest: 5 pm – 7:30 pm
- Busy: 12.30 pm – 2 pm
- Quiet: 9 am – 12 pm and 2 pm – 5 pm.
- Weekends are also quieter.
You’ll need your membership fob or phone to enter the club. We recommend wearing light and comfortable clothing. Please bring a towel if you need to shower. Please bring a bottle of water.
You can fill up at one of our water fountains in Treed Fitness. We have a cafe for various food and drink options including smoothies, protein shakes & coffee.
What does my gym membership include?
Your Treed Fitness membership includes:
MANAGING MY MEMBERSHIP
Can I delay my membership start date?
Of course, just let us know when you sign up the first day you want to start your membership
Can I upgrade or downgrade my membership?
Yes, you can change your membership package at any time. Just speak with someone at the front desk and they can help you choose the type of membership that’s right for your needs.
Can I freeze my membership?
Yes! To request a freeze please contact the reception team. A membership can be frozen at £10 per month, and for a maximum of 6 months at any one time. To freeze your membership we would require written notice by the 20th day of the month prior to the freeze start date and the freeze period must always start on the 1st day of a month.
Treed Fitness will freeze free of charge if a member is sick, injured or pregnant (medical proof will be required). The notice period as well as the freeze length can be adjusted according to the medical needs. Freeze periods will not count towards a Member’s contractual term, and will extend any applicable minimum term by the number of frozen months taken. Membership may not be frozen during the notice period of cancellation.
Yes, you can re-join. Please note, you will still need to pay a joining fee if you are a returning member.
You can cancel your membership by cancelling the direct debit with your bank. If you pay by recurring card payment, you can cancel by emailing us on hello@treedfitness.com – please include in the subject line that you pay by recurring card payment to avoid any delays. Please note, all cancellation requests must be received BEFORE the 20th of the month.
Monthly Minimum Term Memberships – Members on a Monthly Minimum Term Membership contract may cancel their Membership after or with effect from the end of the minimum term, by giving one full calendar month’s advance written notice, effective from the 1st of the following month.
No Commitment Memberships – All Members who opt for a No Commitment Membership can terminate their Membership by cancelling the direct debit. For more information please see here
Paid In Full Memberships – Paid in Full Memberships will expire automatically at the end of the term. For more information please see here
Unfortunately, we do not provide refunds for unused memberships. If you no longer wish to be a member of Treed Fitness Group, you must cancel your membership before your billing date. Please note, all cancellation requests must be received BEFORE your billing date. With less than 4 days notice, payment may still be taken but will be refunded on request.
Freezing your membership is a great way to retain your membership at just £10 a month. Whether you are going on holiday or returning from injury, freezing means you don’t need to cancel and pay a Joining Fee when you come back – so it’s a great way to help you save! You can unfreeze at any time.
Please note, all freezes must be processed BEFORE your billing date. With less than 4 days notice, payment may still be taken and will not be refunded.
You can freeze and unfreeze your membership via the Member Area. Please note you will be asked to pay a pro-rata portion of your monthly membership when you unfreeze so you can use Treed Fitness again straight away.
MEMBERSHIP PAYMENTS
Why am I being asked to pay before Treed Fitness has opened?
This is to secure your membership at our fantastic early bird offer. Your first payment will hold your membership for you, and you won’t be charged again until one month after Treed Fitness opens.
What happens if one of my payments fails?
If a payment fails, we will attempt to recollect it again 3 days later. If the second attempt also fails, your membership is terminated.
When will my first payment be taken?
Your first payment is taken right away. Subsequent payments are taken on the same date each month thereafter.
HEALTH & SAFETY/COVID-19
What do I do if I feel unwell?
If you are unwell, symptomatic or have tested positive for coronavirus, do not attend Treed Fitness and follow government regulation on isolating for the minimum period of time, and only return after this minimum period if you are feeling well again.
What if the cleaning products in Treed Fitness Group are running low?
Our gym managers are regularly checking the stocks of all our cleaning products to ensure they are constantly topped up. If however you do notice anything missing or running low, please let a member of staff on site know so that they can ensure it is restocked.
What are you doing to keep the equipment and facilities clean?
We are working hard to ensure that our hygiene standards are kept to an exceptional level. As part of these efforts we have stepped up the frequency of our gym equipment being cleaned and on top of this, ensure that each evening a deep clean is done across the entire facility. We have also put in place cleaning stations throughout our gyms and we ask that members use these to wipe down any equipment after use. Should you have any concerns over the cleanliness of our equipment or facilities, please speak to a member of staff on site who will happily ensure that any issues are sorted.
COMPLAINTS
What do I do if I have a complaint?
Whilst we hope that there won’t be anything to cause you to complain, we understand that occasionally there might be issues that need to be addressed. This is why we have a dedicated complaints email, as well as a complaints process that ensures that your complaint or concern is investigated and dealt with fairly and correctly.
Depending on the nature of the complaint, it might be best to raise this directly with the management team on site so that they can discuss, fully understand and look to resolve any issues you might have. Alternatively, you can email us at hello@treedfitness.com and we will look to process it against our complaints procedure.
What does Treed Fitness do when I raise a complaint?
When we receive a complaint, we look to understand what the issue is, and who the best team to deal with that is. We then let you know what we are going to do, and keep you updated so you know that we are working on a resolution.
Depending on the nature of the complaint, and how this was raised to us, this might be verbally communicated, or done so via email. We treat every complaint seriously, and ensure that every outcome is the correct one and follows a full investigation into the matter.
I’ve noticed that I’m in the background of some social media content in Treed Fitness – how can I be removed?
All staff and trainers at Treed Fitness Group receive regular social media guidance and have training on the UK GDPR. Staff and trainers should always follow our social media policy procedures with regards to filming in Treed Fitness. You are within your rights to withdraw consent after giving it (if you have been asked for consent) or to request that the footage is removed if you spot yourself on a social media post and don’t want to be there. Simply direct message the social media account and ask to be removed.
FAQS
NEED MORE HELP?
We’ve answered most of our common queries in the FAQs, but if you still can’t find the answer you are looking for, please contact us by chat or email hey@treedfitness.com
